---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.6
alternate:
  - https://appmetrica.yandex.by/docs/en/troubleshooting/feedback-new.md
  - https://appmetrica.yandex.by/docs/ru/troubleshooting/feedback-new.md
---
> **Documentation Index:** Fetch the complete configuration index at https://appmetrica.yandex.by/docs/en/llms.txt


# Contact support

{% note alert "" %}

Customer service specialists can only advise you on the app statistics for the login you use to contact them. You can see your login in the top-right corner of the screen.

If you have a general question, the login doesn't matter.

{% endnote %}

1. Try asking your question to [AI-assistant](https://appmetrica.yandex.by/docs/en/common/ai-assistant.md).

1. Try searching for the answer to your question in the section [FAQ and troubleshooting](https://appmetrica.yandex.by/docs/en/troubleshooting/troubleshooting.md).

1. If you have an Android app, make sure that it complies with the updated Google Play geodata use and transfer policies. For more information, see the [documentation](https://appmetrica.yandex.by/docs/en/data-security/requirements-google-play.md).

1. If you didn't find the answer you were looking for, you can use the feedback form to submit your question. Please describe the problem in as much detail as possible. Attach a screenshot if possible.

{% note info "" %}

AppMetrica support is available from 10:00 to 19:00 (UTC+3), Monday through Friday. We won't be able to assist you during non-working hours, weekends, and holidays.

{% endnote %}

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/2617/?&iframe=1&lang=en">
  </iframe>
</div>